FREQUENTLY ASKED QUESTIONS

If an item is in stock we aim to ship within 48 hours (Monday - Friday) of receiving your order and you will receive an email with the tracking link once we've dispatched your order.

 

If you have placed a pre-order you can find the estimated shipping date below:

 

The four styles below are estimated to arrive at the UK port in September, a delivery date will be announced in due course.

 

Once we have shipped your order you will receive an email notification with the tracking number. We're terribly sorry for the delays with these shipments, the global shipping system has been heavily affected by the current global situation.

If you're considering cancelling your order please email cs@ridgemontoutfitters.co.uk, If your order has not been shipped they will be able to cancel your order and initiate the refund. Please note refunds can take 10-12 days in busy times.

For pre-ordered items we ship as they arrive into our warehouse, for in stock items we ship together as soon as they order comes through.

We use an athletic last in our shoes so we recommend you choose the size you wear in a running shoe.

We don't currently offer wide sizes, all of our shoes are standard F width. If you need a wider fit we recommend choosing half a size up.

As mentioned above, we recommend choosing the size of shoe you wear in a running shoe. However if you are unsure between two sizes we recommend choosing the larger out of the two if your feet are wide.

We don't have any physical stores but we do offer free UK exchanges and returns so if the product isn't quite right just send it back and we'll offer you a full refund.

Please visit ridgemontoutfitters.co.uk/pages/returns to start the return process and create your label (UK addresses only). If you live outside mainland UK please email cs@ridgemontoufitters.co.uk to request an RA number and return address.

All returns must be unworn in it's original packaging.

Due to the nature of the pre-order process sometimes the entire batch sells out before the stock arrives which means we might not have your size in stock if you need to exchange to a different size. If you are ordering a pre-order project we recommend you order a couple of sizes if you are unsure about the correct size. If you return a pair of shoes to exchange and we don't have your size in stock we may be able to offer you a different shoe in the requested size or alternatively we can reserve a pair from the next batch to arrive.

If you have received your order over 30 days ago, you may be able to return your order for store credit if the item is unworn in it's original packaging. Please contact cs@ridgemontoutfitters.co.uk for more information.

Yes! The 30 days returns starts from the day we ship your order to you.

Refunds and exchanges can take up to 14 days from the date we receive the items back to the warehouse. However it's normally much quicker, once the refund/exchange has been processed you will receive an email.

If your question hasn't been answered please email customer services at: cs@ridgemontoutfitters.co.uk

Please note we aim to get back to you within 24 hours Monday - Friday (excluding bank holidays).

We're extremely sorry that you haven't heard back from us, on rare occasions our reply may end up in your email junk folder, please be sure to check here.